Director of People and Culture

  • Full Time
  • Toronto

Website North York Community House

North York Community House (NYCH) is a dynamic community agency

Position Title: Director of People and Culture

Start Date: June 2022

Salary Range: $86,000 – $92,000

Reports To: Executive Director

Hours: Full-time (35 hours/week)

Location: Works remotely/Lawrence West & Allen Rd.

North York Community House (NYCH) is a dynamic community agency that has been working with residents of under-resourced and low-income neighbourhoods in northwest Toronto for over 30 years. We support new Canadians, children, youth and their families, seniors, and local residents in becoming active and engaged citizens who are able to thrive and become leaders in their own lives and communities.

At NYCH, we pride ourselves on working collaboratively and creating a supportive environment. We recognize the work we need to do to improve and are constantly striving to do so. Our team has shown incredible adaptability, strength, creativity, and dedication in serving our communities during the COVID-19 pandemic, and we continue to learn and grow, and innovate while dealing with the challenges of this new reality.

As a member of the NYCH team, you:
are passionate about the work we do, and about supporting our teams to do their best work
believe that everyone who walks in our door brings strengths and assets
enjoy balancing multiple responsibilities, and juggling them on a daily basis
believe everyone deserves to be heard and respected
keep up on new HR tools and strategies, always seeking to improve how we work
bring innovation and creativity to your work, embracing change and new opportunities
engage and motivate those around you with an encouraging attitude, energy and humour
can handle stress and know when to ask for help

Position Summary

Our Director of People and Culture has primary responsibility for NYCH’s human resources, anti-racism/anti-oppression work, and volunteer program. This position is a key member of our senior team, collaborating on strategic planning, organizational development and building leadership capacity within NYCH.

We want our Director of People and Culture to work with us to become:
An even more desirable employer that attracts and retains top talent;
A leader in equity, anti-racism/anti-oppression, and health and wellness standards and practices;
A place where all staff, students and volunteers feel engaged, supported and valued;
A successful model of a hybrid (in-person and remote) workplace that values innovation, flexibility, and collaboration in how we work; and
An employment experience where people feel they can do their best work and have the greatest possible impact on the communities we serve.

Main responsibilities

Human Resources and Culture

* Sets a tone of respect, equity, accessibility; contributes to a positive workplace culture through a collaborative and supportive workstyle
* Oversees, and leads review and revision of all key aspects of the HR cycle, and seeks ways to engage management and staff in improving the way we do HR
* Encourages teams to embrace technology/platforms to save time and create space for innovation, health and wellness, and other initiatives
* Leads review and revision of NYCH’s compensation and job development structures
* Develops progressive recruitment practices, including creation and promotion of job postings, applicant screening, interviews tools, and onboarding
* Leads development and revision of HR policies and procedures; ensures compliance with relevant legislation including the Ontario Employment Standards Act, Accessibility for Ontarians with Disabilities Act, and Ontario Health and Safety Act
* Provides coaching, support and direction to directors and managers around HR issues
* Coaches, supports and supervises HR Coordinator and Volunteer Coordinator
* Manages internal complaints and performance management issues, including problem solving and coaching with management, and guiding disciplinary action
* Supports/advises risk management and joint health and safety committees
* Plans and leads training for managers and staff around HR issues, policies, and anti-oppression


Drives organization-wide capacity building around anti-racism/anti-oppression (ARAO) and equity by:
* Ensures internal ARAO initiatives are connected, integrated and further developed as part of ongoing ARAO implementation plan
* Supports ARAO Advisory Committee and acting as a lead/liaison with senior team around recommendations, complaints, feedback, progress updates, etc.
* Works with ED, senior and management teams to achieve deliverables in ARAO implementation plan
* Procures consultants and other resources to support ARAO/equity work
* Leads evaluation of ARAO/equity work, reporting back on findings, and identifying areas for further development

Strategic/Organizational Development

* As senior team member, contributes to development, revision and implementation of strategic plan and theory of change
* Contributes to organizational development and design, and change management planning and implementation
* Plays key role in review and revision of organizational values
* Co-chairs board-staff Risk Management Committee; ensures information regarding risk management issues, strategies and requirements flows between committee and senior/management

Volunteer Program Management

* Works with Volunteer Coordinator to develop/revise volunteer policies and procedures
* Supports development of new volunteer opportunities and positions in line with changing demand
* Works with Volunteer Coordinator to develop mid-/long-term plan for the volunteer program


Key Competencies and Skills

The following are fundamental competencies and skills required to perform the duties of this position:

* Senior nonprofit leadership – strategic and critical thinking, excellent judgement, sound and ethical decision making and problem solving
* Human resources leadership in all aspects of HR cycle, demonstrating integrity, equity and empathy
Inclusive, motivational leadership and coaching style
* Deep anti-oppression and equity orientation, knowledge and understanding
* Innovation – seek ways to improve workplace experience through technology and other approaches
* Change management – anticipate and lead change, support staff/peers through change
* Self-awareness – demonstrate self-knowledge, development, accountability
* Verbal communication – actively listen and communicate sensitive information with different audiences; model ability to constructively deliver and receive critical feedback; facilitation skills
* Excellent written communication, including policies, funding proposals, reports and plans
* Volunteer development – identify and communicate value and potential of program, and opportunities to grow volunteer involvement across NYCH
* Financial management – monitor aspects of budgets, identify staffing needs, act as signing officer


The minimum level of education for this role is a bachelor’s degree in human resources, social services, nonprofit management or related field. Additional training in anti-oppression/equity, and/or CHRP certification an asset.


A minimum of 5 years’ senior management experience working in nonprofit/community services, including:

* At least 5 years’ experience in a senior human resources capacity, overseeing all aspects of the HR cycle
* Demonstrated experience leading anti-racism/anti-oppression/equity initiatives
* Experience as member of senior teams
* Supervision and leadership of middle management-level employees
* Developing policies and procedures
* Developing and managing programs and multi-funder budgets
* Working with funders, partners and other stakeholders
* Overseeing development and implementation of HRIS, evaluation plans, data collection systems and analysis/reporting processes

Additional Requirements

Proof of a valid police reference check is required for employment at NYCH, as well as an annual declaration.

Candidates will be asked to declare their vaccination status during recruitment process. Successful candidates will be required to provide proof before or directly upon the start of their employment

Working Conditions

Typical work hours are from 9:00 a.m. to 5:00 p.m., Monday to Friday, with somewhat regular requirement to work additional hours, occasionally in the evening or on weekends. Combination of remote and on-site work, and occasionally required to travel within North York/northwest Toronto (when in-person meetings are safe and permitted).

How to Apply

Please submit cover letter and resume by Friday, May 13, 2022 at 5:00 p.m. to:

Director of People and Culture – Hiring Committee

North York Community House

Please click on this link to apply :

NYCH is committed to equity and creating a respectful and inclusive workplace culture that reflects the broad diversity of communities we work with. This includes people who identify as immigrants, refugees, women, Indigenous, Black, 2SLGBTQ+ people of colour, and people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please let us know in advance and we will work with you to meet your needs.



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