Deputy Chief Human Resources Officer

  • Full Time
  • Anywhere

Website SHNCareers Scarborough Health Network

Company Biography:

There has never been a more exciting time to be part of Scarborough Health Network (SHN). Recent funding announcements, totaling over a billion dollars in investments, will see SHN develop state-of-the-art facilities for the future of healthcare in our community and beyond. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award. We are also proud to be named one of Greater Toronto’s Top Employers for 2022! Learn more at

Across SHN’s three hospitals and community-based satellite sites, their innovative programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. SHN has 6,334 staff, more than 1,000 physicians and 600 volunteers. Scarborough’s population is 60% new Canadians and more than 70% are visible minorities. This diversity makes Scarborough a rich cultural tapestry. SHN is proud to be a community-affiliated teaching site for the University of Toronto, and a partner with a number of other universities and colleges, helping to train the next generation of healthcare professionals. With a once-in-a-generation opportunity for healthcare in Scarborough, SHN is committed to transforming the health experience for patients and families. In partnership with SHN Foundation, the Health Network has embarked on “Love Scarborough”, an unprecedented $100 million capital campaign which will raise the necessary funds to propel SHN into the future.

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of full COVID-19 vaccination status to the Hospital’s Workplace Health and Safety department.

Position Overview:
The Deputy Chief Human Resources Officer (Deputy CHRO) is an inspiring leader who provides strategic, operational, and transformational leadership to support Scarborough Health Networks′ (SHN) vision to become Canada’s leading community teaching health network. This is a unique opportunity for a strategic, experienced HR professional to make a difference by contributing to a bold, transformational agenda to foster a culture that inspires a large and diverse workforce.

Reporting to the Executive Vice President, People & Transformation, the Deputy CHRO is a critical leadership position which, oversees the administration of services that align with the strategic plan and policies of SHN to create the best possible staff experience.

The Deputy CHRO is a strategic partner to the Senior Leadership Team and advises and manages the delivery of People services across SHN. The current scope of the role involves leading Human Resources, Organizational Development and Workplace Health & Safety to build a hospital-wide culture that empowers and inspires people. The Deputy CHRO will be a change agent, providing leadership and support to create and deliver advanced Health Human Resources services focused on fostering a high-performance culture and respectful work environment that attracts, retains and inspires the best. The role extends beyond the confines of the organization to building and collaborating with external partners through strategic local and regional initiatives.

The Deputy CHRO leads the establishment of strategic objectives, plans, key performance indicators and optimal departmental structure required to lead SHN and/or regional programs/services. The Deputy CHRO supports SHN annual and long-term projects and objectives, leads projects in collaboration with other managers, directors, internal and external stakeholders including implementation of a ‘best-in-class’ Human Resource Information System.

The Deputy CHRO is responsible for fostering innovation to continually improve staff experience. In doing so, the Deputy CHRO ensures comprehensive and effective communications and change management strategies are in place to support the successful implementation of all new initiatives as they relate to the department’s programs. The Deputy CHRO stays current on industry trends, including technology, analytics/ measurement advances and health industry private sector trends.

Company Vacancy/Request for Transfer:
The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

• Provides oversight for the Human Resources, Organizational Development, and Workplace Health & Safety departments, offering coaching to the two Directors of these areas and ensuring alignment of policies, practices and programs with SHN’s Mission, Vision and Values.
• In partnership, develops and executes SHN’s People Strategy to advance leading practices, standardized processes, effective policies, exemplary customer service and equitable employment practices.
• Oversees the planning and development of the portfolio’s annual goals and objectives
• Supports the implementation of the new Human Resource Information System
• Develops and sustains an innovative recruitment and retention strategy inclusive of robust staff engagement, recognition and employer branding.
• Leads creation and oversight of an innovative and comprehensive organizational learning program
• Ensures accountable processes are in place for all aspects of Human Resource Management
• Coaches staff, including regular performance appraisals and development plans, to achieve performance and career development goals.
• Builds a cohesive team in a hybrid work environment where staff may be remote and on-site.
• Advises the organization on people issues, risks and opportunities, providing information, data, and reports as required.
• Promotes a commitment to continuous quality improvement in managing HR-related challenges across the organization.
• Builds and sustains positive relationships with stakeholders including senior leadership team, program leaders, unions and joint health and safety committees.
• Facilitates communication, collaboration and partnership with other departments particularly Professional Practice, Medical Administration, Finance/Payroll and Infection Prevention and Control.
• Consults with peer hospitals and knowledge experts in the broader health care environment to drive program developmental initiatives.
• Provides sound fiscal management ensuring achievement of financial targets and compliance with procurement practices
• Ensures timely and accurate reporting of performance metrics and collaborates with other Departments’ to ensure that performance targets are met across the hospital.

• Post-secondary education in a related field; Masters degree preferred
• CHRP (Certified Human Resources Professional) or equivalent designation
• Minimum of 10 years of progressive leadership/management experience as a Human Resources practitioner in a large, unionized organization (preferably in health care)
• Strong Human Resources generalist with extensive knowledge of the range of ‘people’ functions including core human resources, HRIS, recruitment, retention, compensation, benefits, employee relations, labour relations, workforce planning, organizational learning, employee engagement and workplace health and safety
• Demonstrated experience with management of major change initiatives
• Good understanding of hospital operations and the broader health care system
• Knowledge of the labour relations landscape in the hospital sector and relevant legislation
• Ability to think strategically and translate into operational action
• Excellent communication skills: written, verbal and presentation skills
• Strong team engagement, facilitation and coaching skills to build team morale and improve culture
• Strong customer-service orientation and the ability to link quality customer service with quality outcomes
• Demonstrated knowledge of quality improvement and project management tools and techniques
• Demonstrated ability to develop and influence relationships at all levels: excellent interpersonal skills, negotiation skills, mediation skills, conflict resolution skills and a commitment to diversity, equity and inclusion
• Analytical skills to develop and interpret metrics and design reports to inform decision-making
• Strong fiscal experience including preparing budget proposals, briefing notes and business cases, monitoring fiscal performance and implementing strategies to improve efficiency and outcomes
• Demonstrated ability to build strategic alliances and partnerships with health system, academic and private sector partners

Leadership Capability Framework

SHN leaders must also demonstrate behaviours consistent with the LEADS in a Caring Environment leadership capability framework, which is based on the following five domains:
• Lead Self: Be self aware, manage themselves, develop themselves, and demonstrate character.
• Engage Others: Foster development of others, contribute to creation of a healthy organization, encourage the open exchange of information and ideas, and facilitate cooperation and collaboration among diverse groups.
• Achieve Results: Set the direction of work, initiatives and priorities, strategically align decisions with vision, values and evidence, take action to implement decisions, and assess progress and evaluate outcomes.
• Develop Coalitions: Build partnerships and networks to create results, demonstrate commitment to customers and service, mobilize knowledge amongst stakeholders, and navigate socio-political environments.
• Systems Transformation: Demonstrate systems thinking, encourage and support innovation, orient yourself strategically to the future, and champion and orchestrate change.

Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Learn more about our exciting opportunities by following SHNCareers on Twitter and on Instagram.

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